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Terms & Conditions

Welcome to PureLine Window Cleaning & Exterior Services! By accessing and using our website www.purelinewc.com (the "Site"), you agree to comply with and be bound by the following Terms and Conditions (the "Terms"). If you do not agree with these Terms, please refrain from using the Site.

PureLine reserves the right to update or modify these Terms at any time. We recommend reviewing this page periodically. Continued use of the Site after any changes indicates your acceptance of the updated Terms.

1. Use of the Website

You agree to use the PureLine website solely for lawful purposes and in accordance with these Terms. You must not:

  • Use the Site in any way that violates any local, state, or national law or regulation.

  • Attempt to gain unauthorized access to our website, servers, or networks.

  • Interfere with the proper functioning of the Site or its services.

2. Service Descriptions and Availability

PureLine offers professional window cleaning, pressure washing, gutter cleaning, and solar panel cleaning services. We strive to provide accurate and up-to-date descriptions of all our services, including pricing and availability. However, all service details are subject to change without notice.

We reserve the right to:

  • Modify, discontinue, or replace any of our services at any time.

  • Adjust prices based on location, service type, or other factors.

3. Service Booking

To book a service, you must provide accurate information, including your contact details, service location, and specific requirements. By booking a service, you agree that the information you provide is correct to the best of your knowledge.

  • Service Requests: You can request services online through our booking form or by calling our customer service team at [phone number].

  • Booking Confirmation: After your service request is received, we will confirm the appointment via email or phone.

  • Service Rescheduling/Cancellation: You may reschedule or cancel your service appointment with at least [24-48 hours] notice. Cancellations made less than [time period] before the appointment may incur a cancellation fee.

4. Payment Terms

Payment for services is due upon completion, unless otherwise agreed. We accept payment via [list accepted methods, e.g., credit card, PayPal, etc.].

You authorize PureLine to charge your payment method for the services rendered. If payment is not received within [specified time], we reserve the right to charge a late fee or pursue collection through legal means.

5. Service Area

PureLine services are available within specific geographic areas. You will be notified at the time of booking whether your location is within our service area. We currently operate in [list cities or regions].

6. Customer Responsibilities

To ensure the best possible service, you agree to:

  • Provide access to the areas to be cleaned (e.g., windows, gutters, solar panels).

  • Ensure that pets and other obstructions are safely removed from the service area before the scheduled cleaning.

  • Notify us of any special considerations, such as fragile or hazardous areas, that we need to be aware of before providing service.

7. Satisfaction Guarantee

We strive to provide high-quality services to all our customers. If you are unsatisfied with the service, please contact us within [24-48 hours] of service completion. We will work with you to address your concerns or offer a re-cleaning at no additional charge.

8. Liability and Damages

While we take great care in performing our services, PureLine is not liable for any damage caused by pre-existing conditions (e.g., broken or fragile windows, poorly maintained gutters) or for circumstances beyond our control (e.g., severe weather, unsafe working conditions).

PureLine is not responsible for any damages to property or injury sustained during the performance of exterior cleaning services unless caused by our negligence.

9. User-Generated Content

If you submit reviews, feedback, or other content to the Site (e.g., service reviews, photos), you grant PureLine a non-exclusive, royalty-free license to use that content in connection with the promotion and marketing of our services.

You agree not to post any content that:

  • Violates any laws or infringes on the rights of others.

  • Contains defamatory, harmful, or offensive material.

  • Promotes illegal activities.

10. Intellectual Property

All content on the PureLine website, including text, graphics, logos, images, and designs, is owned by PureLine or licensed to us and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works based on the content without prior written permission from PureLine.

11. Privacy and Data Protection

We value your privacy and are committed to protecting your personal information. By using our website and booking services, you agree to the collection, use, and storage of your personal data as outlined in our Privacy Policy. You can view our Privacy Policy [here].

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Your State/Country]. Any disputes arising from or related to these Terms shall be resolved through [arbitration/mediation] in [location], or in the courts of [state/country].

13. Changes to Terms

PureLine reserves the right to update or modify these Terms at any time. Any changes will be posted on this page, and the date of the most recent update will be indicated at the top of this page.

14. Contact Information

If you have any questions, concerns, or feedback about these Terms, or if you need assistance with our services, please contact us:

Additional Clauses:

  • Age Restrictions: If services are limited to a certain age group (e.g., if a person must be at least 18 to schedule an appointment), you could include an age restriction clause.

  • Force Majeure: A clause explaining that PureLine is not responsible for delays or failure to perform services due to circumstances beyond our control, such as natural disasters or labor strikes.

  • Refunds and Cancellations: You could add specific details on your refund and cancellation policies, if applicable.

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